FLY BEYOND THE LIMITS

1. PREAMBLE

This Terms and Conditions Agreement (“Agreement”) governs the provision of custom drone building, repair, modification, consultation, and related technical services by Sky High FPV (hereinafter referred to as the “Company”) to its clients (hereinafter referred to as the “Client”).

By placing an order, making payment, or engaging in any service offered by the Company, the Client expressly acknowledges and agrees to be legally bound by the terms set forth herein.

2. NATURE OF SERVICES

The Company specializes in FPV (First-Person View) drone systems and provides services including, but not limited to:

• Custom drone design, engineering, and assembly
• Repair, refurbishment, and replacement of drone components
• Firmware installation, configuration, and flight controller setup
• Performance tuning and optimization
• Diagnostics, troubleshooting, and technical consultation
• Component upgrades and system modifications

All services are executed based on technical feasibility, component availability, and mutually agreed specifications.

3. SERVICE LIMITATIONS

• The Company does not manufacture components; it integrates third-party hardware.
• Services are subject to technical constraints and compatibility limitations.
• The Company reserves the right to decline requests deemed unsafe, impractical, or non-compliant with regulations.

4. ORDER CONFIRMATION & ACCEPTANCE

• An order shall be deemed confirmed only upon receipt of the required advance payment.
• All technical specifications, configurations, and requirements must be finalized prior to commencement.
• Any ambiguity in requirements will be interpreted based on standard industry practices.
• Post-confirmation changes shall be treated as scope revisions and may result in additional charges and timeline adjustments.

5. COMMENCEMENT OF WORK

• Work shall commence only after confirmation of payment and finalization of specifications.
• Once physical assembly or soldering of components has commenced, the project shall be deemed irreversible and non-cancellable under any circumstances.

6. PAYMENT TERMS

• A non-refundable advance of 50%–70% of the total project value is mandatory prior to initiation.
• The remaining balance shall be paid in full prior to delivery, dispatch, or handover.
• The Company reserves the right to suspend or withhold services in case of delayed or incomplete payments.

7. PRICING STRUCTURE

• All quotations are valid for a limited duration (typically 48 hours) unless otherwise specified.
• Pricing is subject to fluctuation due to market conditions, import costs, and supplier pricing.
• Any variation in component cost shall be communicated and require Client approval before proceeding.

8. PROCUREMENT & SUPPLY CHAIN

• Components may be sourced from domestic or international vendors.
• The Company shall not be held responsible for delays caused by supplier shortages, logistics disruptions, or customs clearance.
• Where necessary, functionally equivalent components may be substituted with prior intimation.

9. CLIENT-SUPPLIED MATERIALS

• The Company assumes no liability for defects, incompatibility, or performance issues arising from client-supplied components.
• Additional labor charges may apply for integration or troubleshooting of such components.

10. PROJECT TIMELINES

• Timelines provided are indicative estimates and not binding commitments.
• Delays may arise due to technical complexity, testing requirements, or external dependencies.
• The Client agrees that reasonable delays shall not constitute breach of contract.

11. DIAGNOSTIC & REPAIR SERVICES

• All repair services are subject to an initial inspection and diagnostic evaluation.
• A non-refundable diagnostic fee may apply.
• Repair work will commence only upon explicit Client approval of the quoted cost.

12. LIMITATION OF REPAIR OUTCOME

• The Company does not guarantee successful repair of all devices.
• In cases where repair is not feasible, diagnostic and labor charges shall remain payable.

13. QUALITY CONTROL & TESTING

• All completed builds and repairs undergo standard quality assurance procedures.
• Testing may include electronic verification, calibration, and controlled flight testing where applicable.
• Test results are indicative of functionality at the time of delivery only.

14. PERFORMANCE DISCLAIMER

• Drone performance is influenced by multiple variables including pilot skill, environmental conditions, and maintenance practices.
• The Company does not guarantee specific flight characteristics or endurance beyond initial testing.

15. TUNING DISCLAIMER

• Tuning preferences are subjective and may vary significantly between pilots.
• The Company provides baseline tuning optimized for safe and stable operation.
• Fine-tuning for individual preferences remains the Client’s responsibility.

16. WARRANTY TERMS

• Limited warranty, if provided, applies strictly to workmanship under controlled usage conditions.
• Warranty excludes:
  • Crash damage
  • Water ingress or environmental exposure
  • Electrical misuse or improper handling
  • Unauthorized modifications or tampering
• Manufacturer warranties on components, if any, shall be governed by respective suppliers.

17. HIGH-RISK DEVICE DISCLAIMER

FPV drones are inherently high-risk electronic systems. The Client acknowledges that crashes, signal loss, and component failure are inherent risks and accepts full responsibility for such outcomes post-delivery.

18. FIRMWARE & SOFTWARE

• Firmware and configurations are installed based on compatibility at the time of service.
• Future updates, recalibration, and maintenance are not included unless explicitly agreed.

19. TRAINING DISCLAIMER

• Operational training, flight guidance, or safety instruction is not included in the service unless explicitly specified in writing.
• Any training services requested shall be treated as separate chargeable engagements.

20. DELIVERY & HANDOVER

• Delivery or dispatch shall occur only upon full settlement of dues.
• Risk transfers to the Client upon handover or shipment.
• The Company is not liable for damages incurred during transit unless insurance is explicitly arranged.

21. RETURNS, REFUNDS & CANCELLATIONS

• Custom-built drones are strictly non-returnable and non-refundable.
• No cancellations shall be permitted after commencement of physical assembly.
• Partial refunds, if any, are at the sole discretion of the Company prior to commencement.

22. LIABILITY LIMITATION

• The Company’s total liability shall be limited to the amount paid for the specific service.
• The Company shall not be liable for any indirect, incidental, or consequential damages including financial loss, operational downtime, or reputational impact.

23. CLIENT OBLIGATIONS

The Client agrees to:

• Provide accurate and complete technical requirements
• Ensure safe operation and proper maintenance post-delivery
• Use the drone in compliance with all applicable laws and regulations

24. LEGAL & REGULATORY COMPLIANCE

• The Client bears sole responsibility for compliance with DGCA regulations and local aviation laws in India.
• The Company shall not be held liable for regulatory violations or penalties arising from misuse.

25. SAFETY ACKNOWLEDGEMENT

The Client acknowledges that drones can pose safety risks and agrees to operate the equipment responsibly and at their own risk.

26. STORAGE & ABANDONMENT POLICY

• Completed or repaired items must be collected within 30 days of notification.
• Storage fees may apply beyond this period.
• Unclaimed items may be disposed of, dismantled, or resold to recover costs after reasonable notice.

27. INTELLECTUAL PROPERTY

• The Company retains ownership of design methodologies, configurations, and technical processes.
• Ownership of the physical product transfers only upon full payment.

28. INDEMNITY

The Client agrees to indemnify and hold harmless the Company from any claims, damages, liabilities, or legal actions arising from the use, misuse, or operation of the drone.

29. FORCE MAJEURE

The Company shall not be held liable for delays or non-performance due to events beyond reasonable control, including but not limited to natural disasters, regulatory changes, supply chain disruptions, or technical failures.

30. RIGHT TO REFUSE SERVICE

The Company reserves the right to refuse or terminate services without liability in cases involving:

• Unsafe or unlawful requests
• Non-payment or breach of terms
• Abusive or inappropriate conduct

31. DISPUTE RESOLUTION

• Parties agree to attempt resolution through amicable discussion in good faith.
• Failing resolution, disputes shall fall under the jurisdiction of Chennai, Tamil Nadu, India.

32. GOVERNING LAW

This Agreement shall be governed by and interpreted in accordance with the laws of India.

33. ENTIRE AGREEMENT

This document constitutes the entire agreement between the Company and the Client and supersedes all prior communications or understandings.

34. ACCEPTANCE OF TERMS

By confirming an order, making payment, or availing services, the Client confirms that they have read, understood, and agreed to all terms stated herein without exception.

35. DIGITAL CONSENT

Acceptance via digital communication platforms (including but not limited to WhatsApp, email, or electronic confirmation) shall be considered legally binding.

36. SEVERABILITY

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

37. AMENDMENTS

The Company reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updated versions shall apply to future transactions.